Frequently Asked Questions

Merchant review: replace every [bracketed] item with your confirmed policy details before publishing the theme.

Ordering

How do I place an order?

Choose your size and colour on the product page, select Add to cart, then continue to our secure Shopify checkout.

Can I change or cancel my order?

Contact us as soon as possible at contact@dripnora.store with your order number. We can usually amend orders that haven't shipped yet. [Confirm your cancellation window.]

Will I receive an order confirmation?

Yes. A confirmation email is sent to the address you enter at checkout. Please check your spam folder if it doesn't arrive.

Payment

Which payment methods do you accept?

The payment methods available to you are shown at checkout and depend on your country. See our Payment Information page.

Is checkout secure?

Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.

Shipping

Where do you ship?

We ship to [list of countries/regions]. Available shipping options and costs are shown at checkout.

How long does delivery take?

[Add confirmed processing and delivery times per region.] See Shipping & Delivery.

How can I track my order?

Once your order ships you'll receive a tracking link by email. You can also visit Order Tracking.

Returns

What is your return policy?

[Add your return window and conditions.] Full details are on our Returns & Refunds page.

Can I return vintage items?

[Confirm whether vintage and pre-owned items are returnable.]

Sizing

How do I find my size?

Check our Size Guide and any measurements listed on the product page. Fit can vary between brands.

Vintage clothing condition

What do the condition labels mean?

New with tags: unworn, with original tags attached. New without tags: unworn, tags removed. Excellent pre-owned: worn with minimal signs of wear. Good pre-owned: visible signs of wear consistent with age, described in the listing.

Are vintage items one of a kind?

Most vintage pieces are single items. Once sold, they're gone.